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Booking & Deposit Policy 

bOOKINGS & dEPOSITS 

  • We accept bookings up to 12 months in advance.
  • Upon making a booking a minimum 50% deposit is payable.
  • Bookings are on a first-come first-served basis.

Luxury Apartments, CABINS & CAMP SITES

  • Cabins and camp Sites require a minimum 50% deposit on the day of booking.
  • Payment plans are available up to 1st December.
  • Minimum booking period applies over holiday periods.

REFUND POLICY

  • Please see the below cancellation fees for the accommodation in which you have booked. 
  • We do not refund FOR LATE CANCELLATIONS OR for early departure.

OFF PEAK PERIODS

SITES:

  •  For off peak cancellations there is a minimum $30.00 administration fee.
  • If you cancel your booking and advise us at least 14 days prior to the date of booking, we'll refund the balance of your deposit, minus the administration fee.
  • Any cancellations made with less than 14 days notice will forfeit your deposit. 

CABINS: 

  •  For off peak cancellations there is a minimum $50.00 administration fee.
  • If you cancel your booking and advise us at least 14 days prior to the date of booking, we'll refund the balance of your deposit, minus the administration fee.
  • Any cancellations made with less than 14 days notice will forfeit your deposit. 

Luxury Apartments:

  • For peak period cancellations there is a $100 administration fee.
  • If you cancel your booking and advise us at least 21 days prior to the date of your booking, we'll refund the balance of your deposit, minus the administration fee.
  • Any cancellations made with less than 21 days notice will forfeit your deposit. 

PEAK PERIODS

SITES:

  • For peak period cancellations there is a minimum $50.00 administration fee.
  • If you cancel your booking and advise us at least 21 days prior to the date of your booking, we'll refund the balance of your deposit, minus the administration fee.
  • All cancellations made with less than 21 days notice will forfeit your deposit. 

CABINS:

  • For peak period cancellations there is a $100 administration fee.
  • If you cancel your booking and advise us at least 21 days prior to the date of your booking, we'll refund the balance of your deposit, minus the administration fee.
  • Any cancellations made with less than 21 days notice will forfeit your deposit. 

Luxury Apartments:

  • For peak period cancellations there is a $150 administration fee.
  • If you cancel your booking and advise us at least 21 days prior to the date of your booking, we'll refund the balance of your deposit, minus the administration fee.
  • Any cancellations made with less than 21 days notice will forfeit your deposit. 

Any further refund will be at our absolute discretion, depending upon the situation. 

please note for covid-19 cancellations there is NO refund or credit offered. 

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